Desi News Corp - Index

Desi News Corp - Desi News - June 2009 - Index

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TM
StartRight is a
valuable resource
for newcomers
How does a former banker feel about being on the other side of the
counter? Great, if he’s a Scotiabank customer like Vipin Tyagi.
Tyagi, who came to Canada with his wife Urscilla in March this
year, is all praise for Scotiabank’s StartRightTM Program.
Pankaj Mehra, Director, India and South Asia Markets, calls
Tyagi “one of the pioneers of the Program,” reminding him of the
initial challenges he faced as one of the very first clients of StartRightTM in India. Tyagi, an enthusiastic endorser of the Program, dismisses
such talk. “You sorted it all out!” he says.
“With my years of experience at a bank, I know these things happen,”
says Tyagi who was a senior banker in Delhi. “StartRight TM was
still very new at that time, and there was some ambiguity regarding
forms. I e-mailed Pankaj whom I had met at a seminar in
Delhi, and he responded immediately addressing the issues. On
landing in Canada, my wife and I walked into the Scotiabank
branch nearest to us, and everything was in place.”
StartRight TM addresses the needs of all new immigrants
Tyagi’s feedback was important in ironing out the early glitches,
says Mehra.
Last year, over 500,000 new immigrants arrived in Canada, with a
significant proportion from South Asia and China.
“Our StartRightTM Program for New Canadians was created after a
lot of in-depth research with different focus groups and addresses the
needs of all new immigrants,” says Rania Llewellyn, Vice-President,
Multicultural Banking at Scotiabank.
The Tyagis love everything about Canada.“We feel very comfortable
here, not at all out of place,” says Vipin. Urscilla is impressed
by the overall discipline, especially in the way people drive. “People
are so courteous! And everybody is very helpful.”
They both have brothers in Toronto and came well-informed
about job prospects. “We did our homework!” laughs Vipin.
Urscilla, who taught English at a high school in Delhi, hopes to
teach English as Second Language (ESL) courses here.
Their son, Protul, 19, currently doing Engineering at VIT, Vellore,
will do his Masters here.
Vipin has signed up for several courses including the Canadian
Securities Course.
“Unless I do that, no one will even look at my resumé,” he says,
pragmatically. “But I am prepared to do whatever it takes.”
Mehra lauds Tyagi’s flexible approach.
“I had worked in senior positions at banks in India; I helped start a
bank in Bahrain. But in spite of 25-30 years of banking experience,
I sat at home in my first year in Canada,” he tells Tyagi. “I started
as a teller in Scotiabank and worked my way up.”
Tyagi’s brother told him all banks are the same, but he disagrees.
“How many Canadian banks have gone to Delhi? Scotiabank
conducted workshops to help new immigrants learn about
Canadian culture and way of life; Pankaj told us about StartRight TM
“Scotiabank took
the trouble to build
a relationship with
us in India.”
Scotiabank builds relationships, builds trust
URSCILLA AND VIPIN TYAGI
New Immigrants,
Scotiabank Customers
Program, about the importance
of getting a credit card. You
need one even to get a home
phone.
“At Scotiabank, they take the
time to satisfy the needs of every customer. That takes skill and
patience as every customer’s need is different. No two are the
same. I was in charge of customer service, I know.
“Scotiabank took the trouble to build a relationship with us in
Delhi – Protul came here last month, and his first Canadian
experience will be at Scotiabank!”
Nirav K Amin decided to check out what Canada had to offer
when a newly-introduced service tax impacted heavily on his
business in Vadodara, India.
He came in August 2004 for an initial period of one year. Nearly five
years later, the engineer and MBA from India is doing his CFA level 2
and is a Financial Advisor at Scotiabank’s McVean and Cotrelle
branch in Brampton. His wife Mona is a medical lab technologist.
The right advice made all the difference, says Nirav. His business
partner in India who also moved to Canada, told him about the
work and co-op program for foreign-trained immigrants in Peel
and Dufferin.
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32 Desi News June 2009